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Thanks for stopping by to meet our crew! Brandon is the owner, he's the one who will problem solve to make sure you're taken care of. In a bind? We don't know where we would be without Zach and Jacob on our team to help tackle job after job. Justine works to connect us with you, our clients! And don't forget Mitch (our adorable mascot), he's the sweet little dog that pops up on our social media pages from time to time.

team job descriptions
Brandon Counts: Director of Field Operations/Owner
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Design Installation/Estimating
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Proper & Detailed estimating
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Clean up of job
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Aquire materials for the job
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Detailed Material list per job
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Time of installation
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Personal required to do the job
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Following up on estimates
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See through to the end
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Managing company inventory
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All types of necessary service materials for vehicles
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Maintenance and care of tools
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Cost effective in material use (reuse)
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Warehouse inventory management
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Managing Daily appointments
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Calling customers 1st thing in the am to discuss time frame and confirm appointments
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If running late must discuss with customer ahead of time
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Direct Sales
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Pass on plumbing knowledge to customers
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Customer follow up to answer questions
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Talking customers through every step of the job
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Being company rep to cliental
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Oversee entire business -
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Make sure all techs have the resources they need to be successful on every job
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Regularly communication with office with details about business both financial and field
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Provide office with resources
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Provide marketing content from field to Office
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Provide notes for marketing content
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Drive team towards sales goal
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Final approval on all major decisions related to the company
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Complex estimates – need whole team input
Larry Counts: Founder
Zach Hart: Plumbing Technician
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Managing Customers
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Managing Inventory
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Design Installation
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Proper & Detailed estimating
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Clean up of job
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Aquire materials for the job
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Detailed Material list per job
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Time of installation
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Personal required to do the job
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Following up on estimates
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See through to the end
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Clean up for each individual job - Leave jobs in better shape then we left
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Vaccum extra
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Wipe extra
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Able to sell additional items if able on estimates and jobs
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Managing company inventory
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All types of necessary service materials for vehicles
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Maintenance and care of tools
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Cost effective in material use (reuse)
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Utilizing warehouse
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Tech Support – In Field
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Secondary Sales
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See an estimate/job through to sale and scheduling.
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Able to sell addition items
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Christine Betz: Marketing Manager
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Social Media
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Facebook – post once or twice a week with content from the field (occasional fluff pieces when things are slow)
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Facebook – twice daily check local groups for requests for plumbers
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Google My Business – monitor and respond to reviews
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Instagram – more casual posts less frequently
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NextDoor – periodically check for recommendations and referrals
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Website
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Keep website up-to-date
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Respond to form requests when covering the phone
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Update team on website stats (infrequently, only as needed when trends shift)
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Jobber
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Daily send client reminders the evening before their appointment (as well as immediately after creating an appointment).
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Branding for email templates/invoices etc.
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Online Advertising
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Monitor/manage ongoing Google Advertising (update team during weekly meeting)
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Quarterly Newsletter sent out to our email list
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Setup/work with Best Pick Reports for online and in-print posting
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Job postings on Facebook, Zip-Recruiter etc. when applicable
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Print Advertising
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Business Cards
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Stickers
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Heritage Horn ad
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Coordinate with Larry to distribute Realtor greeting cards/Brewery cards etc.
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Vehicle branding (wraps, magnets etc.)
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Team Swag
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Misc.
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Cover the office when Shells is out
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Cover the phone Friday afternoons
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Supply tech support when needed
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Assist with Square setup.
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Google account setup/maintenance
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Partner Relationships (i.e. Thank you Baskets, cupcakes to Fergusons etc.)
New Hire: Plumber's Helper/Apprentice
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Helping Plumbing Tech
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Delivery of Material
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Onsite Support
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Runner for Permits/Errands
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Regular communication with office/dispatch
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Vehicle Maintenance
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Ware House and Shed Organization/ Inventory
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Continued plumbing education
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Small punch out items -job clean up
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Ability to lift up to 100 lbs
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Physical Labor
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Chopping/Hauling concrete
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Running 60lb jackhammer
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All related cleanup and disposing of old materials
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Hauling debri and trash to dump
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Maintaining own work vehicle cleanliness/organizing
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Inventory for work vehicle materials and tools
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90 day review
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1 year review
