team job descriptions

Brandon Counts: Director of Field Operations/Owner

•          Design Installation/Estimating

  •    Proper & Detailed estimating

  •    Clean up of job

  •    Aquire materials for the job

  •    Detailed Material list per job

  •    Time of installation

  •    Personal required to do the job

  •    Following up on estimates

  •    See through to the end

•          Managing company inventory

  •    All types of necessary service materials for vehicles

  •    Maintenance and care of tools

  •    Cost effective in material use (reuse)

  •    Warehouse inventory management

•          Managing Daily appointments

  •    Calling customers 1st thing in the am to discuss time frame and confirm appointments

  •    If running late must discuss with customer ahead of time

•          Direct Sales

  •    Pass on plumbing knowledge to customers

  •    Customer follow up to answer questions

  •    Talking customers through every step of the job

  •    Being company rep to cliental

•          Oversee entire business -

  •    Make sure all techs have the resources they need to be successful on every job

  •    Regularly communication with office with details about business both financial and field

  •    Provide office with resources

  •    Provide marketing content from field to Office

  •    Provide notes for marketing content

  •    Drive team towards sales goal

  •    Final approval on all major decisions related to the company

•          Complex estimates – need whole team input

Larry Counts: Founder
 

Zach Hart: Plumbing Technician

•          Managing Customers

•          Managing Inventory

•          Design Installation

  •    Proper & Detailed estimating

  •    Clean up of job

  •    Aquire materials for the job

  •    Detailed Material list per job

  •    Time of installation

  •    Personal required to do the job

  •    Following up on estimates

  •    See through to the end

•          Clean up for each individual job  - Leave jobs in better shape then we left

  •    Vaccum extra

  •    Wipe extra

•          Able to sell additional items if able on estimates and jobs

•          Managing company inventory

  •    All types of necessary service materials for vehicles

  •    Maintenance and care of tools

  •    Cost effective in material use (reuse)

  •    Utilizing warehouse

•          Tech Support – In Field

•          Secondary Sales

  •    See an estimate/job through to sale and scheduling.

  •    Able to sell addition items

Christine Betz: Marketing Manager

• Social Media

  • Facebook – post once or twice a week with content from the field (occasional fluff pieces when things are slow)

  • Facebook – twice daily check local groups for requests for plumbers

  • Google My Business – monitor and respond to reviews

  • Instagram – more casual posts less frequently

  • NextDoor – periodically check for recommendations and referrals

• Website

  • Keep website up-to-date

  • Respond to form requests when covering the phone

  • Update team on website stats (infrequently, only as needed when trends shift)

• Jobber

  • Daily send client reminders the evening before their appointment (as well as immediately after creating an appointment).

  • Branding for email templates/invoices etc.

• Online Advertising

  • Monitor/manage ongoing Google Advertising (update team during weekly meeting)

  • Quarterly Newsletter sent out to our email list

  • Setup/work with Best Pick Reports for online and in-print posting

  • Job postings on Facebook, Zip-Recruiter etc. when applicable

• Print Advertising

  • Business Cards

  • Stickers

  • Heritage Horn ad

  • Coordinate with Larry to distribute Realtor greeting cards/Brewery cards etc.

  • Vehicle branding (wraps, magnets etc.)

  • Team Swag

• Misc.

  • Cover the office when Shells is out

  • Cover the phone Friday afternoons

  • Supply tech support when needed

  • Assist with Square setup.

  • Google account setup/maintenance

• Partner Relationships (i.e. Thank you Baskets, cupcakes to Fergusons etc.)
   

New Hire: Plumber's Helper/Apprentice

•          Helping Plumbing Tech

•          Delivery of Material

•          Onsite Support

•          Runner for Permits/Errands

•          Regular communication with office/dispatch

•          Vehicle Maintenance

•          Ware House and Shed Organization/ Inventory

•          Continued plumbing education

•          Small punch out items -job clean up

•          Ability to lift up to 100 lbs

•          Physical Labor

  •    Chopping/Hauling concrete

  •    Running 60lb jackhammer

  •    All related cleanup and disposing of old materials

  •    Hauling debri and trash to dump

•          Maintaining own work vehicle cleanliness/organizing

•          Inventory for work vehicle materials and tools

•          90 day review

•          1 year review